Refund policy
Returns
We want you to be happy with your Tricube purchase.
We accept eligible returns within 15 days of the date you receive your order.
To be eligible for a return, the product must be:
- Unused and in new, resalable condition;
- Free from damage, stains, odors, or other signs of use;
- Returned with its original packaging and included components, where reasonably possible; and
- Accompanied by proof of purchase.
To start a return, please contact us at mytricubesupport@gmail.com with your order number and the reason for your return.
Please do not send a product back without first contacting us and receiving return instructions.
Once your return request is approved, we will provide instructions on how and where to return your product.
For returns due to a change of mind, preference, ordering the wrong product, or another reason unrelated to a defect or error by Tricube, the customer is responsible for return shipping costs.
We reserve the right to refuse a return that does not meet the requirements of this policy, to the extent permitted by applicable law.
Damaged, Defective, or Incorrect Products
Please inspect your order when you receive it. If your product arrives damaged, defective, or different from what you ordered, please contact us at mytricubesupport@gmail.com within 7 days of delivery and before sending the product back.
Please include your order number and a description of the issue. We may request photographs, videos, or other information reasonably necessary to evaluate the issue.
If we determine that the product was damaged during delivery, is defective, or we sent you the wrong product, we will provide an appropriate remedy, which may include a replacement, replacement part, repair, refund, or return shipping at no additional cost to you.
If the issue is not covered as a damaged, defective, or incorrect-item claim, you may still be eligible for a return under our standard 15-day return policy, provided the applicable return requirements are met. In that case, applicable return shipping costs may be your responsibility.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, color, or size, you may return your eligible product under this policy and place a new order once your return has been approved.
If the original product was defective, damaged, or incorrect, please contact us before placing a new order so that we can determine the appropriate resolution.
Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved or declined.
If approved, we will issue a refund to your original payment method for the eligible purchase amount.
Original shipping charges are non-refundable, unless the return is due to an error by Tricube, a defective product, or otherwise required by applicable law.
Please allow up to 10 business days after approval for us to process your refund. Your bank or credit card provider may require additional time to process and post the refund to your account.
If your refund has been approved and you have not received it after a reasonable processing period, please contact us at mytricubesupport@gmail.com.
Warranty
Our one-year limited warranty is separate from this return policy. Please see our Warranty section for information about coverage for qualifying manufacturing defects discovered during the warranty period.