Warranty

One-Year Limited Warranty

Every Tricube is backed by a one-year limited warranty from the date of purchase.

If your Tricube has a manufacturing defect under normal use, we may repair or replace the product or affected part at our discretion.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or unauthorized modifications.

How to Make a Warranty Claim

Contact mytricubesupport@gmail.com with your order number or proof of purchase, a description of the issue, and any photographs that help show the problem. We will review your claim and provide next steps. Please contact us before sending the product back.

The one-year warranty is separate from our 15-day return policy. The request to report items that arrive damaged, defective, or incorrect within 7 days does not shorten the one-year warranty for qualifying manufacturing defects.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty limits rights or remedies that cannot legally be excluded under applicable law.

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Shipping & Returns

Shipping

Enjoy free shipping on all U.S. orders. We currently do not ship internationally or to APO/FPO addresses.

Orders are generally processed within 3–5 business days, followed by approximately 5–10 business days for delivery. Please allow approximately 8–15 business days in total for processing and delivery. Delivery times are estimates and may vary due to circumstances outside our control.

Returns

Eligible unused products in new, resalable condition may be returned within 15 days after delivery. Include the original packaging and components where reasonably possible, along with proof of purchase.

For change-of-mind returns, the customer is responsible for return shipping costs. Qualifying manufacturing defects are addressed separately under our one-year limited warranty.

Please contact us before sending a return so we can provide approval and instructions. For complete eligibility requirements, exclusions, and refund information, see our Return & Refund Policy.

For return questions, contact mytricubesupport@gmail.com.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at mytricubesupport@gmail.com so we can review the issue.